To ask for a Password and Profile Name reminder go to the main Log In page.

 

Click on the "Can´t access?" icon shown in yellow.

 

Enter your REGISTERED Profile Name or Email Address as requested.

Then click on the "I´m not a robot" icon and follow the onscreen instructions, and then click Continue.

If you are still unable to access, please contact Support.

 

 

After requesting a Profile Name or Password reminder, if you are still not able to access your profile, it may be that it was deleted.

This can happen if you deleted the profile yourself, or due to inactivity.

The profile may need to be reinstated by Customer Support, or that you may need to create a new profile.